FAQ

Our customers must pay Sales Tax , importing fees, duties, or VAT(Valued Additional Tax). 

If purchasing from outside the USA , we recommend contacting your local customs office for more information regarding your country's customs policies.

It depends on where you are. Our Order cutoff time is 8:00 PM EST. Orders processed here will take 1-3 business days. Order transit time is 5 to 8 business days ( Monday-Saturday). Delivery details will be provided in your confirmation email.

For customers from the U.S., Most items go by truck freight. Otherwise we use UPS to deliver the product.

We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Just email us directly, and we’ll take you through the process.

Return window -  30 days.

Repackage items and fasten large items on their original pallet or box. Crating services maybe available for a fee if  pallet was disassembled.

For defective products, Please contact us, then we will email you. Customer remorse, it's the customer's responsibility

Return product conditions should be the same condition and packaging that you received it.

20% restocking fee.

• Defective products - No cost. We will cover that cost for you.
• Customer remorse: Actual cost of return shipping.